Refund Policy

Because Our Products Are Freshly Baked

Due to the perishable nature of our cookies and baked goods, all sales are final. We do not accept returns.

Due to warm-weather shipping, decorative toppings may be packaged separately to preserve freshness and appearance. This is intentional and does not indicate that your order is incomplete.

Damaged Orders

If your order arrives:

• severely damaged

• incorrect

• incomplete

please contact us within 24 hours of delivery.

Include:

• your order number

• clear photos of the packaging

• photos of the products

We'll review each situation individually and work toward a fair resolution.

Shipping Delays

Once an order has been shipped, carrier delays are outside of our control.

Unfortunately, we cannot issue refunds for delays caused by USPS or other shipping carriers.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Orders shipped to an incorrect address provided by the customer are not eligible for refunds.

Cancellations

Orders may be canceled within 12 hours of purchase, provided baking has not yet begun.

After production begins, orders cannot be canceled or refunded.

Questions?

If you experience any issues with your order, please contact us as soon as possible. Our goal is for every customer to have an exceptional experience with Cali's Cookie Corner.